Our client in London, ON is currently seeking a full-time Help Desk Specialist on an evaluation hire basis.

The ideal candidate would have strong communication, customer service, analytical and technical skills. We are looking for someone who excels in a team environment. Strong problem solving skills and the ability to probe and diagnose issues through effective questioning and listening in a timely and efficient manor are a must.

Duties:

• Work within a support center providing technical resolutions to customers/clients
• Analyzing and resolving technical issues and/or requirements in an efficient and timely manor
• Build strong business relationships and credibility with clients/customers
• Act as a first line response to the company's 1-800- support line
• Support of all technical devices (Blackberry / Cell phones / Computers /Printers)
• Software support for all Windows Operating systems and Microsoft products
• Ordering of hardware, software and cellular requirements
• Assist with data backup and restores
• Reconciliation of invoices and billing for Information Technology department
• Creation and deployment of standard computer images
• Report on daily invoice print volumes from printing department
• Working with external vendors on pricing and models of standard Profit center hardware
• Monitoring of computer room environment
• Phone system/ phone line procurement and support

Requirements

• Minimum of a 2 year College diploma required preferably IT related
• Bilingual French/English an asset
• At least 2-3 years of previous experience in a Help desk or IT related role
• Advanced skills with Microsoft Office are essential including Excel
• Strong keyboarding skills up to 60 WPM and 8000 keystrokes/hour
• Advanced verbal and written  communication skills
• Ability to meet deadlines and to balance multiple priorities
• High degree of accuracy and attention to detail
• Must have excellent interpersonal and relationship building skills
• Willing to be proactive in developing relationships across the company and be comfortable dealing with all levels of management in a corporate office setting
• Effective planning, mathematical and organizational skills are required

Compensation: Depending upon experience

To Apply:

If you have interest in these types of positions and meet the stated requirements, please submit your salary expectations and resume in confidence to: Dee Bailey at denise.bailey@expresspros.com