Client Services Manager

Our client has an immediate opening for a Client Services Manager. This is a contract to hire position and salary will commensurate based on experience. Key Responsibility 1: Safety • Work safely and follow all rules and procedures. • Attend and participate in all safety meetings and complete required BBAs. • Conduct Behavior Based Safety Audits and report any safety concerns observed • Ensure all employees in the department have completed the required safety training • Understand and adhere to the company safety culture/environment. Key Responsibility 2: Customer Relations • Responsible for maintaining relationships and client communication by conducting the following tasks: • Develop quotation and proposal • Respond to technical questions • Develop project plan for execution • Invoice and report presentation • Warranty resolution • First-line contact between a client and / or sales Account Manager for repair work. Key Responsibility 3: Project Management • Work with the Lead Hands and Account Managers to develop quotations for repair work with associated detailed costs • Responsible for ensuring all job files are C-SOX compliant and follow GAAP rules, which includes referring new clients for credit and export clearance. • Responsible for ensuring 100% compliance that Purchase Order matches Company Quote in Scope, Terms and Conditions, Commercial Terms and Value. Review purchase order contractual terms and conditions • Accountable for reporting Bookings or Change Orders are entered within 24 hours of receipt from Client • Responsible for: • Monitoring and facilitating schedule execution on time. • Monitor and expedite contracts. • Coordinate and facilitate to resolve problems and conflicts pertaining to schedules. • Sets client commitment dates for parts orders issued from inside sales. • Responsible for functions consisting of, but not limited to, engineering standards, production and supply of necessary drawings, inspection forms and other related information and data. • Participate in project review and shipment meetings with company management. Removes barriers to successful project execution as necessary and forecasting of work in progress. • Provide concise and descriptive feedback to the Shop Supervisor on client requirements • Implement Warranty and Corrective Action Implementation Key Responsibility 4: Budgetary Responsibility • Responsible for monitoring actual costs, while updating the customer on progress of the project • Actively involved in service center job administration from floor work, purchasing of parts and materials, job status and cost accounting. • Responsible for entering of purchase requisitions for parts, labour or external services needed, into electronic work order. Qualifications - Minimum and Preferred (Education, Certification, Degree, Concentration, Skills, Knowledge, etc.): • Four (4) year Mechanical Engineering Degree preferred or equivalent of 10 years or more of related industry experience is required • Client-driven attitude with focus on Safety, Quality, Meeting the clients’ requirements and Cost effectiveness • Strong client facing and interpersonal skills. • Familiarity and experience with turbo-machinery and rotating equipment repairs preferred. • Considerable time management capabilities • Excellent verbal and written communication skills • Experience in planning, estimating and procurements of engineering / materials preferred • Experience managing costs, budget experience, etc • Project Mgmt experience • Ability to manage multiple duties and responsibilities at one time I thank all applicants however only those in contention for an interview will be contacted. To apply directly, please submit your resume to casie.vanruymbeke@expresspros.com TODAY!